Please contact our Team at hellowagl@waglgolf.co and we will be happy to assist you. Provide us with the link to the product so that we can answer your questions on the specific product.
FAQ
Who do I need to contact if I have a product-specific question?
Do I need to make an account before I order?
Yes, you will need to create an account to retrieve your order history. As WAGL does not have a guest checkout option just yet.
I placed an order more than one hour ago but have not received any confirmation?
Have you checked your email’s spam inbox? Otherwise a spelling mistake in your email address could also be the reason that you did not receive a confirmation email. Contact our Team at hellowagl@waglgolf.co and include all your information you can about your order. Our Team can confirm if your order was successfully placed is being processed.
I just placed an order. When will it be shipped out?
Once you have successfully placed an order on our website, it will be processed within 3-5 days. We will ship out the order by the next working day after your order has been processed. You will receive a shipping confirmation via email.
Can I cancel my order after I’ve placed it?
Confirmed orders immediately goes through the ordering process. We unfortunately cannot cancel your order once it has been placed. However, you may start the refund and return process for any unwanted items for a refund.
For more information, please refer to our Return Policy page.
Where do you ship from?
All orders are shipped from our Hong Kong warehouse.
For more information please refer to our Terms and Conditions page.
When will I receive my order?
You will get an automated message once your order has been shipped out. The delivery times vary depending on your location, we estimate deliveries to take from 7 - 10 working days.
What should I do if my order is damaged during shipping?
WAGL is not liable for products damaged or lost during shipping. If your order arrives damaged, please contact the shipment carrier directly to file a claim. Please retain all packaging materials and damaged items before filing a claim.
How can I return products purchased online?
Merchandise purchased, must be in original condition, meaning unused, clean, undamaged and in original packaging. It must be returned within 10 days of delivery.
Specific products, such as headwear are not exchangeable, returnable or refundable, unless the item is faulty.
Is international shipping available?
Currently, WAGL does not offer international shipping.
Keep an eye out on our socials to see when international shipping does become available.
For special requests, please drop us an email at hellowagl@waglgolf.co, and we can further discuss your inquiry there.